Terms of Service

Navrit Auto Private Limited
Effective Date: April 23, 2026  ·  Last Updated: April 23, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the website, platform, and services provided by Navrit Auto Private Limited ("Navrit," "we," "us," or "our"), a company incorporated under the Companies Act, 2013, with its registered office in Bengaluru, Karnataka, India.

By accessing navrit.ai, using our platform, or interacting with communications sent through our infrastructure — including via WhatsApp — you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must not use our Services.

These Terms apply across all markets in which Navrit operates, including India, Indonesia, the Philippines, and Malaysia. Where local law creates obligations that differ from or supplement these Terms, such local requirements apply to users in those jurisdictions.

2. Description of Services

Navrit provides an AI-powered dead lead resurrection and customer engagement platform for automotive dealers ("Platform"), which includes:

• AI-driven WhatsApp-based lead re-engagement, conducted on behalf of and branded as the dealer partner
• Customer lifecycle management across sales, finance, insurance, and service touchpoints
• Lead qualification, scoring, and handback to dealer sales teams with full interaction context
• Analytics, performance dashboards, and reporting for dealer operations
• Integration services with dealer management systems (DMS) and third-party platforms

The scope, pricing, and service level commitments for Platform access are defined in separate written agreements between Navrit and each dealer partner.

3. Eligibility and Account Registration

To use certain features of the Services, you may be required to register an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your information as required
• Keep your account credentials confidential and not share them with unauthorised persons
• Notify us immediately at legal@navrit.ai upon becoming aware of any unauthorised use of your account

You must be at least 18 years of age and legally authorised to enter into binding agreements in your jurisdiction. Corporations and businesses may only create accounts through duly authorised representatives.

4. Dealer Partner Obligations

If you are an automotive dealer, dealer group, or OEM partner accessing the Platform:

• You represent and warrant that you have the legal authority to share customer lead data with Navrit for processing under these Terms and your service agreement
• You are solely responsible for ensuring that all customer data provided to us was collected lawfully, with appropriate disclosures and consents as required by applicable data protection law in your jurisdiction (including India's DPDPA 2023, Indonesia's UU PDP No. 27/2022, the Philippines' RA 10173, and Malaysia's PDPA 2010)
• You must not upload data relating to individuals who have previously opted out of marketing communications, or whose data is subject to a deletion request you have not yet honoured
• You are responsible for the accuracy and completeness of lead data you provide; Navrit is not liable for poor engagement outcomes resulting from inaccurate or outdated data
• You agree to cooperate with Navrit in responding to data subject rights requests relating to individuals in your customer data

5. Consumer Terms

If you are an individual receiving communications sent through our Platform on behalf of a dealer:

• Messages are sent on behalf of and branded as the relevant dealer partner — Navrit acts as their technology service provider, not as the principal communicating party
• You may opt out of all communications at any time by replying STOP to any WhatsApp message; opt-out is processed within 24 hours
• Your interactions are processed by AI systems to generate contextually relevant responses; you are always free to speak with a human representative by contacting the dealer directly
• Your engagement with our communications is entirely voluntary; there is no obligation to respond
• Navrit does not make binding representations about vehicle pricing, availability, promotions, or financing terms; all such terms are subject to confirmation by the dealer

6. Acceptable Use

You must not use the Services to:

• Violate any applicable law, regulation, or order in India, Indonesia, the Philippines, Malaysia, or any other applicable jurisdiction
• Send spam, unsolicited bulk messages, or communications that violate WhatsApp's Business Policy or any applicable electronic communications law
• Upload, share, or transmit data that you do not have the legal right to process or share
• Attempt to gain unauthorised access to our systems, infrastructure, or any other user's data
• Reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying algorithms of the Platform
• Scrape, harvest, or systematically extract data from the Platform without written authorisation
• Impersonate any person, entity, or organisation
• Interfere with or disrupt the performance, integrity, or availability of the Services
• Use the Services in connection with any fraudulent, deceptive, or misleading activity

We reserve the right to immediately suspend or terminate access for any violation of this section without liability to you.

7. Intellectual Property

All intellectual property rights in the Platform — including software, algorithms, AI models, user interfaces, documentation, branding, and training data derived from platform operations — are owned exclusively by Navrit Auto Private Limited or its licensors.

We grant dealer partners a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the purposes set out in these Terms and any applicable service agreement. No other rights are granted. Nothing in these Terms transfers any ownership interest in Navrit's intellectual property to you.

You retain ownership of customer data you provide to us. You grant Navrit a limited licence to process such data solely to deliver the Services. We may use anonymised, aggregated, and de-identified data derived from platform operations to improve our products and AI models.

8. Data Protection and Privacy

Your use of the Services is subject to our Privacy Policy, available at navrit.ai/privacy. The Privacy Policy is incorporated into these Terms by reference.

Dealer partners who provide customer personal data to Navrit for processing act as Data Principals (or Data Controllers, as applicable), and Navrit acts as a Data Fiduciary or Data Processor. The specific terms of our data processing relationship are set out in a Data Processing Agreement (DPA) forming part of your service agreement with Navrit.

9. AI-Generated Communications

Our Platform uses large language models and AI systems to generate WhatsApp messages and engagement sequences on behalf of dealer partners. You acknowledge and agree that:

• AI-generated content may contain errors, inaccuracies, or outdated information
• Navrit does not guarantee the accuracy of AI-generated pricing, vehicle availability, promotional terms, or financing information
• All material terms of any vehicle purchase, service, or financing transaction are solely between the customer and the dealer
• Navrit is not a party to, and bears no liability for, any transaction entered into between a dealer and a customer, whether or not that transaction was initiated through the Platform
• Dealer partners are responsible for reviewing and approving communication templates and for any representations made to customers through the Platform

10. Third-Party Services and Integrations

The Services integrate with third-party platforms including WhatsApp (Meta Platforms, Inc.), DMS providers, and payment processors. Your use of these third-party services is governed by their respective terms and privacy policies. Navrit is not responsible for the availability, reliability, content, or practices of any third-party service. Any downtime, policy changes, or service modifications by third parties (including WhatsApp) that affect our Services do not constitute a breach by Navrit.

11. Payment Terms

Service fees, billing cycles, and payment terms applicable to dealer partners are specified in the relevant service agreement. Unless otherwise agreed in writing:

• Fees are payable in advance and are non-refundable except as required by applicable law
• Late payments may attract interest at the rate of 1.5% per month or the maximum permitted by law, whichever is lower
• Navrit reserves the right to suspend Services for non-payment following 14 days' written notice

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NAVRIT EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

NAVRIT DOES NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) RESULTS OBTAINED FROM USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE; (C) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR MATERIAL OBTAINED THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS; OR (D) ANY ERRORS IN THE SERVICES WILL BE CORRECTED.

NAVRIT MAKES NO WARRANTY REGARDING THE EFFECTIVENESS OF AI-GENERATED COMMUNICATIONS IN ACHIEVING SALES OUTCOMES OR LEAD CONVERSION. ACTUAL RESULTS WILL VARY BASED ON FACTORS OUTSIDE NAVRIT'S CONTROL.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NAVRIT, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR SERVICE PROVIDERS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF NAVRIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NAVRIT'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO NAVRIT IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) INR 10,000 (TEN THOUSAND INDIAN RUPEES) OR THE EQUIVALENT IN LOCAL CURRENCY.

Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Navrit, its directors, officers, employees, agents, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and court costs) arising out of or relating to:

• Your use of or inability to use the Services
• Your violation of these Terms or any applicable law or regulation
• Customer data you provide to Navrit, including any failure to obtain required consents
• Your infringement of any intellectual property or other right of any person or entity
• Any transaction between you and any customer facilitated through the Platform

15. Force Majeure

Neither party shall be liable for any delay or failure to perform obligations under these Terms to the extent such delay or failure is caused by circumstances beyond that party's reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, government actions, internet or telecommunications failures, third-party platform outages (including WhatsApp), or pandemic. The affected party shall provide prompt written notice and use reasonable efforts to resume performance as soon as practicable.

16. Term and Termination

These Terms remain in effect for as long as you use the Services. We may suspend or terminate your access to the Services at any time and without notice for any material breach of these Terms, for conduct that is harmful to Navrit, other users, or third parties, or for any other reason at our reasonable discretion. You may terminate your use of the Services by providing written notice in accordance with your service agreement. Upon termination:

• Your licence to access the Platform ceases immediately
• We will return or delete your customer data in accordance with our Privacy Policy and any applicable data processing agreement
• Provisions that by their nature survive termination (including Intellectual Property, Limitation of Liability, Indemnification, and Governing Law) remain in full force

17. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via our website with at least 14 days' advance notice before taking effect. For dealer partners, material changes to Terms forming part of an active service agreement will be notified directly in writing. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.

18. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.

For users in the following jurisdictions, additional or alternative local consumer protection laws may apply alongside Indian law:

• Indonesia: Consumer Protection Law No. 8 of 1999 (UUPK) and applicable BPKN regulations
• Philippines: Consumer Act of the Philippines (RA 7394) and applicable DTI and SEC regulations
• Malaysia: Consumer Protection Act 1999 and applicable MCMC regulations

Before initiating any formal dispute, the parties agree to attempt resolution through good-faith negotiation for a period of 30 days from written notice of the dispute. If unresolved, disputes shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, India, except where mandatory local law provides otherwise for consumers in their jurisdiction of residence.

19. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with the Privacy Policy available at navrit.ai/privacy and any written service agreement between you and Navrit, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous understandings, agreements, representations, or warranties, whether written or oral.

21. Contact Us

For questions, notices, or concerns regarding these Terms:

Navrit Auto Private Limited
Bengaluru, Karnataka, India
Email: legal@navrit.ai
Website: navrit.ai

Notices required under these Terms must be sent in writing to the above address and are deemed delivered upon receipt.